Returns and refunds
Last updated
Our 30-Night Sleep-On-It Guarantee gives you a full refund within 30 nights of delivery. No return shipment is required.
Request a refund
Contact us within 30 nights of delivery. Include the email used at checkout and your order number, if available, so we can find the purchase. The guarantee covers HAVN1 orders placed through this store, including discounted and subscription deliveries.
You do not need to mail the bottle back. Do not send products to our office or supplier. We do not charge a restocking fee under this guarantee.
How refunds are paid
Approved refunds go to the original payment method. Your bank or payment provider controls when the credit appears on your account.
A refund does not cancel future subscription deliveries. You can pause or cancel those in your account, or contact us if you cannot access it.
Damaged, incorrect or missing orders
Contact us as soon as you notice a problem. Include a description and the order number, if available; photos can help us investigate damaged or incorrect items. Do not use a bottle with a damaged safety seal.
We will review the issue and arrange the remedy that applies, such as a replacement or refund. The 30-night guarantee does not limit any rights you have for defective, misdescribed or undelivered goods.
Other purchases and requests
For purchases from another seller, contact that seller about its return policy. This store's voluntary guarantee applies to purchases made here.
Outside the guarantee period, change-of-mind purchases are final except where applicable law requires otherwise. You can request a written copy of this policy through Support. The terms shown when you ordered continue to apply to that purchase.
Contact
HAVN1 is operated by Pharmatura UG (haftungsbeschränkt).
Contact us or email [email protected].